Nursery Support System

From Co-Creation Development to Strategic Business Partnership

Product Maintenance

Improvement of existing functions and resolution of technical issues.

New Development

Comprehensive, one-stop support - from UI/UX optimization to operation and maintenance.

Dedicated Team Formation

Integrated collaboration with the client’s internal team to ensure seamless project execution.

Japan–Vietnam Collaboration

Promotion of education DX and support for business expansion into the Southeast Asian market.

System Overview

System Overview

For a leading company in the childcare industry, we carried out a comprehensive project that began with system maintenance and evolved into new product development and global market expansion.
Through collaboration between Japan and Vietnam, we promote digital transformation (DX) in childcare and education while introducing Japan’s traditional early childhood education methods to the Vietnamese market.
A dedicated team was formed to work closely with the client, sharing their vision and mission and establishing a strategic business partnership built on mutual trust and long-term collaboration.

Proposal Background

Proposal Background

The client faced several key challenges, and SanAn Connect became involved from the earliest stages of the project — helping to build the overall process, lead new development initiatives, and support market expansion, working side by side with the client throughout the journey.

Need for Comprehensive Support

Beyond maintaining the existing system, the client required new product development and enhanced competitiveness in the global market.

Lack of a Strategic Partner

To achieve sustainable growth and strengthen system competitiveness, the client needed a reliable business partner capable of providing continuous technical and strategic support.

Development Timeline

Development Timeline

Initiation of Contract Development & Process Building

  • Product Maintenance and Small-Scale Start
    We began by improving existing functions and troubleshooting. Adopted a phased development approach to ensure efficient progress.
  • Dedicated Team Deployment
    Formed a dedicated team integrated with the client’s in-house developers, sharing both business and technical knowledge to advance the project collaboratively. 

Process Enhancement & Co-Creation Development

  • New Product Development and Optimization
    Provided end-to-end support - from UI/UX design and implementation to deployment, operation, and maintenance - through a co-creation development model.
  • Performance Improvement Proposals
    Leveraged SanAn’s extensive development experience to enhance the system’s performance beyond the initial plan, achieving higher stability and efficiency.

Value Sharing & Joint Growth

  • Building a Strategic Partnership
    Strengthened collaboration and established a long-term trust-based relationship as a strategic business partner.
  • Japan–Vietnam Collaboration for DX Promotion
    Advanced joint development and technological innovation to promote digital transformation in the childcare and education sectors.
  • Expansion into Southeast Asian Markets
    Supported the introduction of Japan’s traditional childcare models to Vietnam, promoting regionally adapted marketing strategies for local market growth.

Scope of Support & Team Structure

1. Scope of Support

  • Product Maintenance: Improvement of existing functions and resolution of technical issues.
  • New Development: End-to-end, one-stop support – from UI/UX optimization to operation and maintenance – ensuring seamless user experience and stable performance.

2. Team Structure

  • Dedicated Team Formation: A specialized team was established to work as part of the client’s in-house team, enabling close collaboration and smooth project execution.
  • Japan–Vietnam Collaboration: Promoting educational DX and supporting business expansion across Southeast Asian markets through a joint development framework.

Issues and Solutions

Issues and Solutions

Issues

Need for Comprehensive Support - From Maintenance to Global Expansion

  • The client required not only system maintenance but also new product development and strategic support for global market expansion.

Unclear Business Processes

  • The lack of clearly defined workflows made it difficult to manage progress effectively and maintain consistent quality.

Limited Experience in New Product Development

  • The client’s internal development team included members with limited software development experience, which led to challenges in technical explanation and decision-making.

Solutions

Continuous Project Support and Process Establishment

  • SanAn formed a dedicated project team to provide consistent support throughout the process.
    By organizing workflows and maintaining close communication with the client, we achieved higher productivity and quality through rapid implementation of improvement measures.

Clear and Practical Technical Guidance

  • To bridge knowledge gaps, SanAn provided easy-to-understand technical explanations using real-world examples and practical scenarios, which helped deepen mutual understanding between the client and the development team.
    This approach accelerated decision-making and ensured smooth project progression.

Building a Strategic Business Partnership

  • Rather than acting as a conventional vendor, SanAn positioned itself as a strategic business partner, supporting the client in long-term growth.
    This partnership established a foundation of trust and sustainable collaboration.
Image Placeholder

Benefits

Benefits

1. Operational Efficiency and Stable System Management

  • Achieved seamless transition from maintenance to new development, reducing client workload and improving overall operational efficiency.

2. Long-Term Partnership Building

  • Through SanAn’s technical expertise and shared vision, a foundation of trust was built, leading to the establishment of a strategic and sustainable collaboration.

3. Value Creation in the Global Market

  • Built a framework to expand Japan’s early childhood education models into Southeast Asian markets, contributing to the client’s global growth strategy.

SanAn’s Initiatives

SanAn’s Initiatives

Promoting Educational DX through Japan–Vietnam Collaboration

By leveraging the partnership between Japan and Vietnam, SanAn supports the digital transformation of educational environments, offering user-friendly and practical system designs tailored to local needs.

Co-Creation Partnerships in Southeast Asia

Collaborating with local companies across Southeast Asia, including Vietnam, SanAn continues to create new value beyond system implementation, acting as a long-term co-creation partner for business growth.

System Deployment Inspired by Japanese Early Childhood Education

Leveraging Japan’s proven early childhood education methodologies, SanAn provides adaptable systems for local educational settings, thereby contributing to improved educational standards and sustainable value creation across regions.

“Partnering with SanAn has been both inspiring and productive. We resonate deeply with their ambitious motivation and product mission, and we have high expectations for the evolution of our own products. SanAn has strong development, marketing, and customer success teams, making expansion into the Vietnamese market highly feasible. Their management values sustainability and possesses a deep understanding of Japanese business culture, which has ensured smooth and effective communication. We look forward to building a long-term strategic partnership with them.” — Client Testimonial (Mr. Nomura, Xronos Corporation)

Related Case Study

Related Case Studies

Case Study

Time attendance management system: Mobile app development

Case Study

Nursery Support System

Details